Privacy Policy
This privacy policy governs the manner in which Orchid Bloom Cosmetics collects, uses, maintains, and discloses information collected from users of our site or this service. This policy applies to our online platform and all products and services offered by Orchid Bloom Cosmetics.
We are committed to protecting your privacy and personal data. This policy explains how we handle the personal data we collect from you in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We may collect various types of information from you when you interact with our site or use our services. This includes:
Personal Identification Information: This may include your name, email address, postal address, telephone number, and other contact details you voluntarily provide when, for example, you fill out a form, register on the site, place an order, subscribe to a newsletter, or engage in other activities on our online platform.
Financial Information: When you make a purchase, we may collect billing information and payment details. However, we do not store full payment card details on our servers; this is handled by secure third-party payment processors.
Technical Information: We may collect technical data such as your IP address, browser type, operating system, referring URLs, device identifiers, and other data automatically collected when you visit our site.
Usage Data: Information about how you use our site and services, such as the pages you visit, the links you click, the time spent on our site, and your preferences.
Information related to our services: Details you provide or that are collected in relation to your inquiries about cosmetic formulation, contract manufacturing, private label services, quality control testing, packaging design support, raw material sourcing, regulatory compliance consultation, and R&D projects.
How We Collect Information
We collect information through various methods:
Direct Interactions: You provide data when you fill in forms, correspond with us, register for services, or make inquiries.
Automated Technologies: As you interact with our site, we may automatically collect Technical Data and Usage Data using cookies, server logs, and other similar technologies.
Third Parties: We may receive limited information about you from third parties who provide services to us (e.g., analytics providers, advertising networks) or who you have authorised to share your information.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a Contract: Processing is necessary for the performance of a contract with you, such as providing the services you request (cosmetic manufacturing, R&D, etc.).
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests. This includes improving our services, marketing activities (where consent is not required), fraud prevention, and ensuring the security of our online platform.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Consent: Where required by law, we will obtain your explicit consent to process your personal data for specific purposes, such as sending marketing communications. You have the right to withdraw consent at any time.
How We Use Collected Information
Orchid Bloom Cosmetics collects and uses your personal data for the following purposes:
To provide and manage our services: To process transactions, fulfil orders, manage your accounts, and deliver the cosmetic formulation, manufacturing, and R&D services you request.
To improve our site and services: We use feedback and usage data to understand how our users interact with our services and make improvements.
To personalize user experience: We may use information to understand how our users as a group use the services and resources provided on our site and to tailor your experience.
To send periodic emails and communications: We may use email addresses to send users information and updates pertaining to their orders or inquiries. It may also be used to respond to their inquiries, questions, and other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
For marketing purposes: With your consent, or where permitted by applicable law based on our legitimate interests, we may use your information to inform you about products, services, and offers that may be of interest to you.
For regulatory compliance and legal obligations: To comply with applicable laws, regulations, and legal processes.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data, username, password, transaction information, and data stored on our site.
Sharing Your Personal Data
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission or it is necessary for the performance of our services or legitimate interests and subject to contractual obligations requiring them to protect your data. These service providers are only permitted to use the data for the specific purpose for which it was transferred.
We may also disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Cookies and Similar Technologies
Our site may use "cookies" and similar technologies to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Changes to This Privacy Policy
Orchid Bloom Cosmetics has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal data we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at our physical address:
Orchid Bloom Cosmetics
270 Orchard Road, #08-01
Singapore, Singapore, 238857
Singapore